If the item you wish to return is faulty, we will require either photo proof of the faulty item within 24 hours of receipt of the stock emailed to firstname.lastname@example.org You will then be offered a full refund*** or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.
Change of mind refunds are not accepted, any refund request will be processed entirely at the discretion of Naomi Findlay Pty Ltd™ upon consideration of the stated grounds of the refund request. If a refund request was accepted for anything other than damaged goods, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. You will need to return the goods at your own expense. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received undamaged. A refund processing fee will also apply.
Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.
If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value.